With you deadlines are met, standards are kept and communications are flawless. You are looking for your next challenge, and we are ready to welcome you to Old Mill.
We are looking for a Client Service Coordinator to join our friendly Yeovil office, you will be an integral part of our team and a key point of contact for our valued clients, strengthening client relationships and service quality.
This role is busy and varied and as such, it will suit someone who thrives in a dynamic and challenging environment. You are a vital touchpoint for clients ensuring correspondence is timely, accurate, and efficient. Establishing a good rapport and high levels of trust with clients, you will contribute to the workflow within the team and therefore ultimately to client service satisfaction.
You will be responsible for ensuring all work is in line with standards and procedures. Building a knowledge base of procedures, problems, and resolutions you will be effectively communicating with the team and clients daily to ensure the flow of work, sharing, and assigning responsibilities.
You are extremely organised with the ability to work to moving deadlines, you are open to change with a flexible approach to developing and improving the process. You are proactive in your approach to work, always thinking that one step ahead, and can positively drive actions and outcomes from other team members.
It is likely that you have experience in a Professional Services or Customer Service environment and can confidently demonstrate your strong administrative qualities’. As committed as us in working paperless, you are confident and competent in your computer skills and will be using online systems daily to maintain online filing and record completion.
For a more detailed job specification or further information please contact firstname.lastname@example.org or apply here.